Support Diagnostics

Download and run the diagnostics tool on your Windows PC. It collects hardware, security, and software details, then sends results here automatically.

Start System Check Look up a report

How it works

Your Run ID appears when the scan finishes. Share it with support so we can open your report.

1Download the diagnostics tool
2Double-click SerenityScan.bat
3If prompted, click Yes to allow admin access
4Copy the full report link from the window and send it to support

Lookup existing report

Paste the full report link from the scanner, or enter the Run ID plus access token.